Do the Right Thing
I just gotta share this story:
I’m out on the sales floor, up on a ladder changing light bulbs, and an employee brings a customer to me. She tells me that she needs to talk to the manager, so introduce myself and she says “When I was about 12, my friend and I used to come in here all the time and steal ice cream. We did it a lot, and I want to try to make it right. Here’s 50 dollars.”
I asked her if she felt that 50 dollars was fair, and she said “We used to steal a lot from another little store near here, but they closed, so I figured that I would give it all to you.”
I thanked her and remarked that it took courage to come up to me, a complete stranger, and hand me $50 for something that happened over 10 years ago. I have to deal with the opposite situation way more often. My requests from customers are usually about doing something for them, getting them what they need in order to make it right. This time, I had someone come to me and give me money to make it right for them.